Refund policy

Return & Refund Policy

Last updated: March 17, 2026

At Octane Garage, many of the products we sell are performance parts or made-to-order items sourced directly from manufacturers and specialty suppliers. Because of this, our return policy is designed to address defective or incorrect items, while ensuring product integrity and authenticity for all customers.

Please review the policy below before placing your order.

Return Window (U.S. Orders Only)

Octane Garage offers a 5-business-day return window for defective or incorrect items only.

To qualify for a return:

  • You must contact us within 5 business days of delivery

  • The item must be unused and uninstalled

  • The item must include original packaging, tags, and documentation

  • You must provide proof of purchase

Returns that do not meet these requirements may be declined.

To start a return request, contact us at:

📧 info@octanegarage.biz

If your return is approved, we will provide:

  • Return authorization

  • Return instructions

  • A return shipping label (when applicable)

Items sent back without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If your order arrives:

  • Damaged

  • Defective

  • Incorrect

Contact us as soon as possible so we can evaluate the issue and resolve it.

In most cases, we may request:

  • Photos of the item

  • Photos of packaging

  • Order number confirmation

This helps us process replacements or refunds quickly.

Items Not Eligible for Return

Certain items cannot be returned for safety, customization, or product integrity reasons.

Non-returnable items include:

  • Installed or used automotive parts

  • Modified or altered products

  • Custom or personalized items

  • Print-to-order apparel

  • Sale or clearance items

  • Gift cards

  • Hazardous materials or flammable products

  • E-bikes

Once a product has been installed, modified, or used, it is considered final sale.

If you are unsure whether an item qualifies for return, please contact us before purchasing.

Exchanges

Because many products are made to order or shipped directly from manufacturers, we generally do not offer standard exchanges.

However, if you receive an incorrect or defective item, we will work with you to arrange:

  • A replacement item
    or

  • A refund when a replacement is not available.

Requests must be submitted within 5 business days of delivery.

Refunds

Once we receive and inspect your returned item, we will notify you of the refund decision.

If your refund is approved:

  • The refund will be issued to your original payment method

  • Processing typically occurs within 10 business days

Please note that financial institutions may require additional time to post the refund.

If 15 business days have passed since your refund approval and you have not received it, please contact us.

Order Cancellations

Orders may be cancelled within 48 hours of purchase.

After 48 hours, your order may already be in processing or fulfillment and cannot be cancelled.

Contact

If you have questions about returns, refunds, or your order, contact us anytime.

Octane Garage

📧 info@octanegarage.biz
📍 979 Eyster Blvd
Rockledge, FL 32955
United States